What is the R@W Scale?


Work Resilience – The capacity to manage the everyday stress of work and remain healthy, rebound and learn from unexpected setbacks and prepare for future challenges proactively .


Resilience has become a buzzword as organisations seek ways to support their staff to stay productive in workplaces that are increasingly turbulent, complex and pressurised. They need ways to assist employees and teams to:

  • Stay productive despite increasing demands to do more with less
  • Thrive in constant change and uncertainty
  • Master the stress of everyday job pressures
  • Manage any expectations of customers and stakeholders that may be beyond the capacity to deliver
  • Ensure physical and emotional wellbeing is not compromised – making performance sustainable over the longer term.


The scale has been used successfully for a very wide range of jobs and professions at all organisational levels – from front-line to executive. It is suitable for any job that has some degree of discretionary control over how it is done.The R@W Scale has been used in corporate, government and non-for-profit environments. A sample of occupational groups includes managers, team leaders, executives, volunteers, lawyers, accountants, religious leaders, engineers, forensic scientists, child-care workers, firefighters, scientists, doctors, nurses, psychologists, social workers, students, child protection workers, disability carers, park rangers, university academics and staff, teachers, administrative officers, council workers, teaching support staff, business managers, finance staff, project officers, school principals, IT professionals, community service workers, management consultants and human resource professionals.

Benefits of the R@W Scale

 The benefits of this tool over many of the other resilience instruments available is that it:

  • Is validated and specifically designed for the workplace
  • Relates to everyday work behaviours that can be changed rather than personality factors
  • Takes into account the impact of the organisational context in which people are working
  • Considers management of current work challenges
  • Provides a comprehensive feedback report that is easily translated into practical actions
  • Places emphasis on building strengths in addition to better managing the stress and specific issues people are facing
  • Provides benchmarking on the seven components of personal work resilience
  • Takes a holistic approach and considers all aspects of resilience – physical, cognitive, emotional and spiritual (purpose and values)
  • Is quick and easy to administer, taking only 5-10 minutes to compete on-line.